Warranty Policy – Fabi Pottery Shop

At Fabi Pottery Shop, we are committed to providing high-quality ceramic products. To ensure your satisfaction, we offer a warranty on our products as outlined below.

1. Warranty Coverage

Fabi Pottery Shop products are warranted against defects in material and workmanship for a period of one year from the date of purchase. This warranty covers:

Cracks or breaks that occur under normal use.
Issues related to workmanship that affect the usability of the product.

2. Exclusions

This warranty does not cover:

Damage resulting from improper use, misuse, or abuse of the product.
Normal wear and tear, including but not limited to scratches or dents.
Damage caused by accidents, neglect, or unauthorized repairs.
Products that have been altered or modified.

3. How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

Contact Us: Reach out to our customer service team at [email protected] or call us at +1 (937) 845-8201. Please provide your order number and a description of the issue.
Return the Product: If required, we will provide instructions for returning the defective product. Please ensure that the item is securely packaged to prevent further damage during transit.
Review and Approval: Once we receive the product, we will inspect it and determine if the warranty applies. We will notify you of the outcome.

4. Remedies

If a product is found to be defective under warranty, we will:

Repair the product at no charge.
Replace the product with a similar item.
Offer a refund if a repair or replacement is not feasible.

5. Limitations

This warranty is limited to the original purchaser and is non-transferable. Fabi Pottery Shop is not liable for any incidental or consequential damages arising from the use or inability to use our products.