At Fabi Pottery Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return policy to ensure your experience is pleasant.
Return Eligibility
- You may return most items within 30 days of the delivery date.
- Items must be unused, in their original packaging, and in the same condition as you received them.
How to Initiate a Return
- Contact Us: Please email us at [email protected] with your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send your item back to us.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Non-Returnable Items
- Please note that certain items such as custom or personalized orders may not be eligible for return.
If you have any questions regarding our return policy, please contact us at [email protected]. We are here to help!